Cargo Services Officer

Application deadline: 31 Dec 2026

Company Description

WEBSITE: https://www.cathaypacific.com

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries. 

At Cathay, we are committed to moving people forward in life — whether through travel experience, lifestyle products or career growth. Being part of Cathay is more than just a job, it’s a meaningful career journey toward realising your ambitions. Your skills will become a bridge that connects the world, opening up infinite possibilities along our customers’ life journeys. If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. 

Make Your Career Move, together with Cathay. 

Notes: 

1. Item 1 of 3, All Chinese mainland based positions are subject to local terms and conditions. 
2. Item 2 of 3, Applicants must have the right to live and work in Chinese mainland.
3. Item 3 of 3, Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific. 

Role Introduction

To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.

To provide support to port management to drive service excellence and delivery of the cargo services strategy.

Key Responsibilities

Customer Service

1. Item 1 of 7, Provide superb customer service on all customer touch pointsProvide superb customer service on all customer touch points
2. Item 2 of 7, Provide vendor notification for on time and delayed flights dailyProvide vendor notification for on time and delayed flights daily
3. Item 3 of 7, Provide timely shipment status updates to customersProvide timely shipment status updates to customers
4. Item 4 of 7, Handle IRR, Damage and Claim cases in a timely and professional mannerHandle IRR, Damage and Claim cases in a timely and professional manner
5. Item 5 of 7, Help to manage Ground Handling Agent performance and provide guidelines and instructionsHelp to manage Ground Handling Agent performance and provide guidelines and instructions
6. Item 6 of 7, Support the established performance targets through operational oversight and participationSupport the established performance targets through operational oversight and participation
7. Item 7 of 7, Support cargo reservation and booking adjustment when necessary to provide exemplary customer serviceSupport cargo reservation and booking adjustment when necessary to provide exemplary customer service

Service Delivery and Excellence

1. Item 1 of 17, Prepare loading plan, loadsheet and conduct ramp coordinator duty to maximise space utilisation and commercial prioritiesPrepare loading plan, loadsheet and conduct ramp coordinator duty to maximise space utilisation and commercial priorities
2. Item 2 of 17, Special cargo acceptance, including Dangerous Goods, Live animal, etc.Special cargo acceptance, including Dangerous Goods, Live animal, etc.
3. Item 3 of 17, Prepare flight documentation for crew and CustomsPrepare flight documentation for crew and Customs
4. Item 4 of 17, Check and review post flight documentationCheck and review post flight documentation
5. Item 5 of 17, Prepare post flight reports in a timely and accurate mannerPrepare post flight reports in a timely and accurate manner
6. Item 6 of 17, Provide freighter catering uplift and last minute changesProvide freighter catering uplift and last minute changes
7. Item 7 of 17, Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provisionCoordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
8. Item 8 of 17, Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipmentsCoordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
9. Item 9 of 17, Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
10. Item 10 of 17, Assist with various administrative station tasks such as SAPAssist with various administrative station tasks such as SAP
11. Item 11 of 17, Coordinate weather diversions at diversion sitesCoordinate weather diversions at diversion sites
12. Item 12 of 17, Handle diversion of Cathay Pacific Flights when requiredHandle diversion of Cathay Pacific Flights when required
13. Item 13 of 17, Assist with crew administration and support matters at the portAssist with crew administration and support matters at the port
14. Item 14 of 17, Support station training activities as requiredSupport station training activities as required
15. Item 15 of 17, Support station management in supplier oversight including reporting Ground Handling Agent performance issuesSupport station management in supplier oversight including reporting Ground Handling Agent performance issues
16. Item 16 of 17, Control and manage the Unit Load Device inventory level to meet the demand during seasonal peaksControl and manage the Unit Load Device inventory level to meet the demand during seasonal peaks
17. Item 17 of 17, Any other reasonable task as requestedAny other reasonable task as requested

Safety, Security and Compliance

1. Item 1 of 3, Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirementsHelp to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
2. Item 2 of 3, Undertake quality check programmes established by Head Office and participate in audits as requiredUndertake quality check programmes established by Head Office and participate in audits as required
3. Item 3 of 3, Support Emergency and Accident role as requiredSupport Emergency and Accident role as required

E&A

1. Item 1 of 1, Emergency and Accident and Crisis Response responsibilities as requiredEmergency and Accident and Crisis Response responsibilities as required

Requirements

Academic Qualifications

1. Item 1 of 2, Bachelor‘s degree holder or equivalentBachelor‘s degree holder or equivalent
2. Item 2 of 2, Study in a Cargo or related field is a distinct advantageStudy in a Cargo or related field is a distinct advantage

Knowledge, Skills, Training and Experience

1. Item 1 of 10, Minimum 2 years’ experience in cargo industry is an advantageMinimum 2 years’ experience in cargo industry is an advantage
2. Item 2 of 10, Freighter Loading and Load sheet licenseFreighter Loading and Load sheet license
3. Item 3 of 10, Freighter Ramp Coordinator licenseFreighter Ramp Coordinator license
4. Item 4 of 10, Dangerous Good License (Cat 6)Dangerous Good License (Cat 6)
5. Item 5 of 10, Super Heavy licenseSuper Heavy license
6. Item 6 of 10, Strong communication skillsStrong communication skills
7. Item 7 of 10, Natural customer service orientationNatural customer service orientation
8. Item 8 of 10, Attentive to detailAttentive to detail
9. Item 9 of 10, Knowledge of MS Word, Excel and PowerPointKnowledge of MS Word, Excel and PowerPoint
10. Item 10 of 10, Adapts to change easilyAdapts to change easily

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